Student Troubleshooting Guide

Operating System & Browsers
For best performance please use:
- Mac: Chrome/Firefox/Safari (latest version)
- Windows: Chrome/Firefox/Edge (latest version)
*Note: while our Adult Financial Education courses are also tested on Windows/IE 11, the recommended browsers for best performance are listed above. As of November 30, 2020, we will be following Microsoft's guidance and will .
Browser Settings
- JavaScript: Must not be disabled
- Pop-Up Blockers: Must be disabled
- Security Level Settings: Default settings supported; IE Maximum Security levels not supported
- Privacy Settings: Default settings supported; Maximum Privacy Setting (disabling cookies) not supported
- Third Party Cookies: Must not be blocked
Hardware
- RAM: 1 GB or more
- Screen Resolution:
- Required: 1024×768
- Preferred: 1280×1024
- Audio/Video: Sound card with either speakers or headphones
- Bandwidth: If you do not have broadband and you are using dial-up connection, you will have difficulty using our courses. Each course loads and plays videos and other media. Broadband connection (e.g. DSL, cable modem or FIOS) with 1Mbps bandwidth or better required; dial-up connections will seriously impede full functionality and viewing multimedia content. Test your bandwidth speed at .
Tablets
EVERFI’s courses are compatible on most tablet devices.
Higher Education
Latest iOS on Safari, latest Android on Chrome. If using Samsung use native Samsung
browser.
- All Courses
Screen Readers
Screen Readers are supported on desktop computers for the following courses:
Higher Education
Use Windows/Firefox/NVDA, Windows/Chrome/JAWS, or Mac/Safari/VoiceOver for:
- All courses on the Foundry platform
Vector Support Line
Open M-F 9:00-5:00 EST 1-800-434-0154 extension #3
Questions? Please contact the Student Health Services office at 406.657.2153 or e-mail everfi@msubillings.edu